Help centre
How can we help?
The questions we get most, answered. If yours is not here, the form at the bottom reaches a person.
Getting started
What do I get for free?›
A free account runs a few analyses a month and sees the first 3 of the day's 5 picks, with the pick shown but not the confidence or reasoning. You can track your own predictions and join the Predictor League.
Why do you ask for my date of birth?›
The service is for adults aged 18 and over. The date is stored on your account and shown to nobody; it is checked once at sign-up and never published.
I signed up but the app still says Free after I paid.›
Pull down to refresh the Profile tab, or sign out and back in. If it still says Free ten minutes after paying, open Billing on the website: a completed payment shows there with a receipt. If it shows as not completed, nothing was charged and you can pay again. If it shows as paid and you are still Free, use the form below with the reference from the receipt.
Plans and payments
Does my plan renew automatically?›
No. You pay for a week or a month, and nothing is charged again unless you choose to renew. Reminders arrive before it ends; you can turn them off from Billing.
How do I cancel?›
There is nothing to cancel financially, because you are never billed automatically. Cancel renewal on the Billing page stops the reminders and marks the plan as ending on its paid date. Access continues until then.
Where is my receipt?›
Every payment gets a receipt by email when it activates, and every receipt can be viewed or re-sent from Billing.
Can I get a refund?›
Payments are for a fixed period and are not normally refunded once the period has started. If something went wrong with a payment, write to us below with the reference and we will look at it.
Which payment methods work?›
Cards, bank transfer and USSD through Squad by GTCO, in Nigerian Naira.
The daily board and confidence
When does the board publish?›
Every morning, usually by 08:30 West Africa Time. It is stored as published and graded against the final scores overnight.
What does 85% confidence mean?›
The models' combined estimate of how likely the pick is to land: about 85 in 100 such picks should hit, and about 15 will not. Whether that holds is checked on the record page, where stated confidence is compared with what actually happened.
Why was there no board today, or only two picks?›
The board is never padded. On a thin day, fewer picks clear the confidence floor and the board is short.
How are picks graded?›
Automatically, against the official full-time result. Postponed and abandoned matches are voided, not counted as hits. The full method is on the methodology page.
Tracker, Race and Predictor League
What is the difference between a verified and a self-reported pick?›
A verified pick was settled by us from the real score. A self-reported one is a result you entered yourself. Only verified picks count for the public Race.
How do I appear on the Race leaderboard?›
Opt in from Settings, track your picks, and let them settle. There is a minimum number of settled picks before you rank.
How does Predictor League scoring work?›
Call each fixture in the gameweek before it locks. Points for the right result, a bonus for the exact score. The top three each gameweek win plan time, granted automatically.
I joined a friend's league and cannot see the table.›
Tables show everyone in the league once the first gameweek settles. If yours is missing people after that, send us the league code below.
The Android app
Where do I get it?›
From the download page. It installs outside the Play Store for now; the page explains the one-time permission.
Notifications are not arriving.›
Turn on Phone Notifications in the app's Profile tab and allow notifications when asked. Each category has its own switch there and on the website's Settings page. If the switch says notifications are not available in this build, update the app.
Can I lock the app?›
Yes. App Lock in Profile asks for your fingerprint, face or passcode when you open the app and after it has been in the background for a while.
Account and privacy
How do I change my email preferences?›
Every category has a switch on Settings. Receipts and account mail always arrive.
How do I delete my account?›
From the app's Profile tab, or write to privacy@ln-predict.com from the address on the account. Deletion is permanent and removes your analyses and picks.
What do you do with my data?›
The privacy policy lists it. In short: what is needed to run the service, nothing sold, and your date of birth is never shown to anyone.
Contact us
Signed in, the form below goes straight to the team with your account attached. Otherwise email privacy@ln-predict.com or message the Telegram channel. For a payment, include the reference from your receipt.
Sign in to send a message from your account, or use the email and Telegram links above.